PDF files open slowly in Adobe Reader

Last Reviewed: September 10, 2008

Article: DTS0188

Applies to: dtSearch 6 or 7, Adobe Acrobat 6 or Adobe Reader 6

Symptom

After installing Adobe Reader 6 or Adobe Acrobat 6, PDF files open very slowly in dtSearch Desktop, sometimes taking 30 seconds or more to open.

Resolution

Upgrading to dtSearch Desktop 7.54 or later will make PDF files open much faster in dtSearch.

Earlier versions of dtSearch Desktop opened PDF files in a way that became very slow after the release of version 6 of Adobe Reader and Adobe Acrobat.  dtSearch Desktop 7.54 opens PDF files in a way that works around this problem, allowing PDF files to open much more quickly.