Last Reviewed: November 7, 2006
Article: DTS0163
Applies to: dtSearch 6, 7
dtSearch 6 uses a new Microsoft component, the Windows Installer service, for installation. If you have Windows 2000 or Microsoft Office 2000, you already have the Windows Installer. If not, the dtSearch setup program should install it for you automatically.
Message: "Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run.
This error can occur if you have an out-of-date version of Windows Installer. To update, please see this page on the Microsoft web site:
Message: "Error 1719. The Windows Installer Service could not be accessed. You may be running in Safe mode or Windows Installer may not be correctly installed."
(1) If you are not logged in as an administrator, log in as Administrator and try running the setup again.
(2) You may have a registry error in your Windows Installer setup. Please see this article on the Microsoft Web site for more information:
Q315346 "Error 1719. The Windows Installer Service Could Not Be Accessed" Error Message When You Add or Remove Program
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q315346
Message: "A Service Pack with a newer version of the Windows Installer is required"
If you get a message during installation that a service pack with a newer version of the Windows Installer is required, please do the following:
(1) Close the dtSearch Setup program, reboot, and run dtSearch setup again.
(2) If this does not solve the problem, click here for instructions on getting the Windows Installer from Microsoft and installing it directly. Once the Windows Installer is set up correctly, run dtSearch setup again.
Message: "Internal Error: 2755.1632"
Please see this article in the Microsoft KnowledgeBase for conditions that can cause this internal error in the Windows Installer, and a workaround to resolve the problem:
Q274635 Money 2001 Error
Message: Internal Error: 2755.1632
http://support.microsoft.com/support/kb/articles/Q274/6/35.ASP
Message: "Internal Error 2381"
This can be caused by NTFS folder settings under Windows NT. Please see this article in the Microsoft KnowledgeBase for more information:
Q237578 OFF2000: Internal
Error 2381 Running Office Setup on Windows NT
http://support.microsoft.com/support/kb/articles/q237/5/78.asp
Message: Error 1327, Invalid Drive: drive:\, Installation ended prematurely because of an error.
This message can be caused by changes to the location of system folders, changes to drive letters made in Disk Administrator, or lack of network access to a system folder. Please see these articles in the Microsoft Knowledgebase for more information:
Q282183 Works 2001: Error
1327, Invalid Drive
http://support.microsoft.com/support/kb/articles/Q282/1/83.ASP
Q217666 OFF2000: Error
1327 Invalid Drive During Office 2000 Installation
http://support.microsoft.com/support/kb/articles/q217/6/66.asp
Q290356 OFFXP: "Error
1327. Invalid Drive: C:\..." When You Run Office XP Setup
http://support.microsoft.com/support/kb/articles/q290/3/56.asp
Message: "The feature you are trying to use is on a network resource that is unavailable"
This message can appear during dtSearch Setup if you are upgrading from a previous version and your computer's Windows Installer database is damaged. When dtSearch Setup tries to uninstall the previous version of dtSearch, the Windows installer cannot find information about the previous installation and displays this message. The same message will appear if you try to uninstall dtSearch from the Add/Remove Programs tool in Control Panel.
Damage to the Windows Installer database can be caused by deletion of files in the Windows\Installer folder, or by registry "cleanup" utilities that may remove necessary file links in the registry. When Windows Installer cannot find its internal copy of the data, it looks for the data in the folder originally used to run setup, which may be a temporary folder that no longer exists. This is why the message often includes a reference to an MSI file in a non-existent folder.
To resolve this problem, use the Windows Installer Cleanup utility (see below) to remove dtSearch references from the Windows Installer database, and then run dtSearch Setup again.
Q238413 Windows Installer CleanUp Utility
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301